Jivochat Reviews – An All-In Go App For Chatting
- November 16, 2019
- 4:09 pm
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Do you want to expand your sales by connecting internationally with your worldwide clients? We have a solution for you. The in-detailed Jivochat reviews are not only going to help you out in understanding this tool efficiently but also will save you a lot of time. Let’s look forward to Jivochat’s features, pros, and the reasons for people to must purchase it.
Features
Ease Of Use
Integration
User Experience
Support
Value For Money
4.8/5
5/5
4.5/5
4.9/5
5/5
5/5
Summary
Along with the popular live chatting apps like HubSpot Live Chat, LiveChat, and FreshChat, the crucial low apps like Jivochat are emerging widely in today’s technological world. Jivochat’s eye-catching features of handling various accounts at the same time, the incredible functionality of associating social media apps like Facebook and the 24/7 support system make it stand out in public. Also, the features have made it create a position of itself in the competitive market. If you are low in budget but want to enjoy your professionalism effectively, then you should definitely rely on the all-in-one live chatting app, Jivochat. That’s because Jivochat has been successful in gaining the maximum attention of the public within a short period.
4.9
4.9/5
Rating
Pros
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The look of the chat is well designed associated with simplicity.
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It’s straightforward to use. Anybody can use it with ease with the IT experience.
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The 24/7 support system makes sure to provide quick service whenever you face a problem.
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All-in-one chat app. You can link various chats in the same window and enjoy it simultaneously.
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The professional version pack of Jivochat offers a bundle of impressive and useful deals.
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It allows more users connecting the platform in comparison to other software which contains the same features as Jivochat.
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Compatible for any type of devices.
Cons
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Jivochat provides only two plans that you have to choose from.
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The basic plan version pack of Jivochat lacks a lot of features.
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Doesn’t offer natural language option to use in chats.
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Due to server or software updates, it sometimes creates system outage.
What is Jivochat?
Jivochat is an app for chatting that provide the chances of executing live chats on your websites and help to send messages to the email address of your company. Moreover, Jivochat allows you to make calls to phone numbers anywhere in this world and any country and also will enable you to provide support to clients via chats on Facebook. All in all, this is an all-rounder chat plugin that offers a lot of convenience in one’s professional life.
Positive vital points of using Jivochat:
When we say this is an all-in go app for chatting, we refer you to look at some sides of Jivochat that not only make the Jivochat reviews more attractive but also provoke the readers to go straightaway to purchase this fantastic chatting app. Some of the positive critical points of using Jivochat are as follows:
- All the data and information are placed in one location. You don’t have to take the trouble of signing up for numerous communication tools because Jivochat puts all your messages and chat history in one inbox.
- It's a very convenient app, and the processes are too natural. You don't have to switch often between other multiples apps to reply to different chats or channels. The inquiries can be quickly reacted to and solved just in moments.
- You can now double your sales by boosting the rates of your website conversion and also developing incredibly better experiences of customer service.
Features of Jivochat:
Features of Jivochat are the ones making Jivochat the easiest and convenient chatting app recently in this contemporary world full of advanced technology. Let’s look forward to the Jivochat reviews on the excellent features.
Jivochat live chat for websites:
- People of this modern life like contacting through chats and not by calling. Clients prefer communicating via chats, as well. Jivochat's live chats are well designed, and it fits perfectly on your website in a side panel that you can have a look at continuously whenever you want to. This live chat is supported by every modern browser, OS, and mobile device.
- Besides, you can translate any word in the live chat to make it easier to communicate with your local language. It supports 20 different languages that you can translate to and from. Not only that, these live chats begin with proactive invitations, just like physical stores advertise by providing invitations to their valuable clients. This gesture is more likely to snatch the attention of most of your clients.
- Jivochat widget allows a person to chat with multiple visitors at the same time without the need to switch between different apps to stay in touch. This tends to boost a team's efficiency and opportunities for communication. You can engage with the customers who are willing to access your website via their phone. All they have to do is request for calls or messages to you using social media apps like Facebook Messenger. This will give the customers the freedom to continue their chats with you even when they are not live on your website.
- The chat window is very fast in the opening without taking any additional time to load. It is supported by all types of mobile browsers so that your clients have ease of using Jivochat. The menu functionalities of Jivochat are designed simply and are engineered to fit the android devices and IOS perfectly.
- As an agent, if you want to monitor your company performance, then Jivochat is your tool. That’s because it helps you to monitor the quality of your service and provide feedback to your team. Jivochat provides chat logs and reports to accomplish this task. You can also look after who have visited your website, which webpages they are viewing, and which domain they belong from. Moreover, you can start a live conversation with them if you want.
- Jivochat also provides suggestions on your areas to improve on by scoring your chat service quality. You can also have a preview of the negative ratings and spot out the unhappy potential customers. To keep your plan deterministic and your strategic outline on-going, alerts can be induced via reminders in advance so that your eyes can never miss a thing.
- The Webhook channel of Jivochat allows you to synchronize the request process of the customers from any source be it mobile or desktop applications. The agents will receive calls to the JivoSite app just as they would do if they used other channels.
Jivo Business Phone:
Jivo Business Phone allows the customers to make all your calls and also receive all calls from one convenient app. The full-featured business phone system of Jivochat is maintained in terms of the following fundamental means:
- Client records storage
- Call Distribution
- Omnichannel Management
- Calls to 50+ countries
- Call forwarding
- Voice greeting
Jivochat allows setting a reminder for your colleague or yourself right from an open chat with your customer. Reminders are handy to keep track of the essential plans of yours. You can create your Jivo business plan just in three easy steps:
- Choose your new number from 50+ countries option
- Top up your call balance
- Make and receive calls
Making calls is cost-friendly, and all you have to do is pay for the subscription fees and calls of your phone, and thus, it makes it an economical way to communicate with your customers. The cost of phone numbers is basically from $1 per month, and call rates start from $0.02 per minute. If you encounter any hassle or have inquiries about the Jivo Business plan, then you can communicate with the customer support system by phone calls, chats, and emails. Their customer support system stays live 24/7, and it makes Jivochat even simpler.
Callback:
The Jivochat reviews on callback systems prove that Jivochat is a perfect live chat service provider app for any agency or a company. Jivochat gives an opportunity to the visitors of your website to connect to a team member via phone call within only 30 seconds or less. The visitors will just have to enter the agent’s phone number and within an instant, interact with them. You can also try it out for free to experience the callback service.
Connect on the phone with clients in 30 seconds or less by the following steps:
- All your agents' phones will ring at once after a visitor requests a Callback.
- All other phones stop ringing when one of the agents answers the call, and Jivochat connects to the visitor.
- The visitor is connected to the agent who answered the call first.
Once a team member of your website receives an incoming call, you will automatically be alerted by Jivochat about the detailed information of the caller. The information related to how the visitor found out our website, what state or city they live in, and which page of your website are they recently looking at.
You can use your chats at the same time as the callbacks. This will help you to stay in a call with your client and recommend a product accompanied by the related documents, links, and attachments to your visitors. This essential feature provides a beneficial customer service experience that will give you a higher chance of increasing your sales just by conversation over the phone.
You can connect you to your IP-PBX for accepting and answering calls in the JivoChat app or on a SIP phone. You can send calls directly to your mobile phone for the active and on-the-go teams. For some reason, if the managers are busy and fail to respond to the requests of their clients, the Callback form will ask the client for a suitable time when it will be convenient for the client to contact them again. The system will automatically connect the client with the manager at the appointed time.
One of the most famous fields which are emerging towards popularity in this modern world is the mobile e-commerce. Today, from mobiles and tablets, 56% of the traffic is generated. Thus, it’s an excellent opportunity to provide a “callback” option to mobile visitors.
You can now sit back down and watch your sales grow exponentially. This is because Jivochat provides an opportunity to connect to the clients instantly. And that’s why if you progress in the right way, the number of calls and orders are likely to increase immensely.
A minute costs only 1-2 cents, which gives you a higher chance to talk to the visitors at a regular interval during every step of the process of buying. You can provide beneficial information and tips over the phone to your clients so that they are empowered more to buy your products even more with time.
Company’s email Integration:
The email process has got faster with the smooth feature of Jivochat’s Email Integration. Your team can now receive emails and chats all in just a single inbox with the access of all the productivity features of Jivochat. All you have to do is enable email forwarding from the website of your company to Jivochat. You no longer have to face the distress of constantly switching between chat apps and email. Adding to that, all your work will get distributed amongst the members of your team for maximum and efficient productivity.
Since the chats, emails, and calls all are perfectly organized into one single messaging inbox, there’s absolutely no chance of any kind of miscommunication to take place. Moreover, assigned agents are sent with emails and chats, and whichever agent becomes the first to answer the message becomes the designated support agent of that client. This approach of working assures the quickest reply times so that nobody feels neglected and gets the best service time in a disciplined manner. Emails are made available with transfers and conferences. It trains your online support team to be quick and massively responsive.
Facebook Integration:
The Jivochat reviews on the Facebook integration make Jivochat the best social media chat connecting app. You can now connect the Facebook page of your team with Jivochat and instantly reply to vast amounts of incoming messages from Facebook, calls, emails, and your website too. And all this just within a single app.
The messages of social networks can now be directly received in the Jivochat app. There is no need for replying to all your customers by switching between the various windows. Forget about carrying out this hassle anymore. Customers can communicate with the companies by means of their favorite messaging apps like Telegram and Facebook, and Jivochat has made it possible. Also, Jivochat connects the new and current visitors to the companies without missing any request.
How to add a Facebook account to the Jivochat account?
- Log-in to your Jivochat account after going to the Jivochat app.
- Select "Facebook" within the communication channels.
- And you are ready now to receive all the messages directly from your Facebook account all the way to the Jivochat app!
Jivochat developers API:
Two tools are available for integration for the developers in Jivochat. One is the Client-side tool, and the other is the server-side tool.
- Client-side: This side includes the JavaScript API widget, which manages whatever is displayed to the user on the screen. It can be functioned to manage the chat windows and also to generate any information or data from the page to the Jivochat App on which the chat window is placed. As an example, we can consider the scenario of sending additional information about a user, and it will also be stored in the archive.
- Server-side: This tool includes the Webhooks API that allows your server-side to receive any notifications about the starting and the ending of a chat conversation. Also, it helps to display any additional information in the agent's application by sending the data to Jivochat.
Integrations:
All the chat conversations with the customers are stored in the agency’s CRM utilizing Jivochat. Later, the customer information can be loaded from your CRM directly into the Jivochat agent app. Using the Jivochat API, you can also integrate your own solution.
List of CRM:
Content Management System:
- WordPress
- Shopify
- Wix.com
- Bigcommerce
- Ecwid
- Drupal
- Joomla
- Opencart
- Magento
- Prestashop
- Modx
- Bitrix
- Weebly
- Google Analytics
- Zapier
Now that you got enriched with the detailed knowledge about the features of Jivochat reviews. Let’s move forward to how much will such a vast tool consisting of a variety of facilities cost. We can guarantee you that you will be impressed with the most user-friendly and cost-friendly live chatting app with such a large field of facilities.
Pricing:
There are two versions of Jivochat according to the price. These are the basic version and the professional version.
1. Basic Version:
- This plan is free for lifetime for the first five agents
- It provides unlimited chats and websites
- Customizable chats in 20 languages
- 24/7 customer support
- Two months of chat history storage
2. Professional Version:
- You can try it for 14 days with the free trial opportunity before purchasing it.
- The cost of this version is $13 per agent per month if billed annually.
- It provides unlimited chats and websites
- Customizable chat in 20 languages
- Unlimited chat history storage
- Desktop, mobile and Browser agent apps
- 24/7 customer support
- Proactively start chats using Smart Triggers
- Complete visitor info with IP addresses, region and visit source
- Canned responses with an automatic helper
- Chat transfer between agents
- Monitor website visitors in real-time
- And many more
As we can see above, the professional version of Jivochat supplies with a very long list of impressive and useful facilities. The price of $13 of the professional version is quite reasonable for the bunch of facilities that you are going to encounter after purchasing this package. On the other hand, the free plan of the basic version also sounds like a great deal that would be a miss if you don’t try it. Both versions are equally helpful and can bring about significant changes in your professional life.
Final Thoughts:
After reading about Jivochat reviews on the features and the pricing, you must be asking yourself whether you should purchase it or not. Our recommendation would be “without wasting time, give it a try before you miss out on the chance.” Jivochat itself is standing out in the market by providing uncountable features within such a logical price. We have no doubt in assuring you that you won’t be disappointed, and Jivochat would be able to help you out in numerous ways. What are you waiting for? Go and get your hands on this fantastic and useful live chatting app now.
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Yousuf Hossain
Yousuf Hossain is a young passionate full-time freelancer who loves his work as his life. He has a dream that one day people will not only know him by this profile but also by his name for his passion and dedication toward work.
About Me
I am an entrepreneur who always invests time closely with people to successfully bring their business online. I love blogging. It’s my passion. I love to share free knowledges to people. These knowledges are often based on what I learnt and experienced with the busy and materialistic real world. I am the founder of EasyWPSolution, CenterTroop and many other online businesses. My main mission with this blog is to help people with offering them free guides and tutorials related to website design and marketing so that people can grow their online businesses following my guidance and path!
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